Frequently Asked Questions

How do I take care of my beautiful AE piece?

Dry Clean Only, unless otherwise noted on garment tag
Note: All L’Addition pieces are washable by-hand or in cold water on delicate cycle in machine

What payment methods do you accept?

We accept payment from debit or credit cards: American Express, Discover, VISA, Mastercard and Maestro. Payment by personal cheque accepted when shopping on-site in Atelier ENJÉ.

What currencies can I use?

Listed currencies for payment include: British Pound Sterling, Euro, United States Dollar, Australian Dollar, Canadian Dollar, Singapore Dollar, New Zealand Dollar, Japanese Yen and Danish Krone. (The banks/credit cards determine the exchange rate at the time of purchase. The fee per international transaction depends on the credit card used.)

Do you sell gift cards?

We love to help our friends shop for someone who “has everything,” so we are delighted to offer gift cards handsomely presented. The Atelier ENJÉ gift card elegantly reflects your superb style and thoughtful generosity. A gift card may be purchased for any amount. The value will appear on the card.

Do you accept returns or exchanges?

Your Atelier ENJÉ piece should suit your lifestyle and fit correctly. Unworn and unwashed pieces may be returned or exchanged within 30 days of purchase. Customers are responsible for return shipping. Please contact us at info@atelierenje.com (with your order number and a brief description of the item and the issue with it) for return instructions.

Due to their delicate nature, bespoke pieces may not be returned or exchanged unless damaged during shipping.

All sale items are final sale. No returns will be accepted.

What’s your Privacy Policy?

All physical address and email information is kept private and never sold. Marketing is only sent to customers who opt-in via the checkout system. Promotional emails are only sent to customers who opt-in via the newsletter form in the website footer or via the checkout. For any questions please contact info@atelierenje.com

Shipping & Logistics

What happens after I place my order?

Orders typically ship within two business days of receipt during non-peak times or seasons. Shipping may take up to five days after the order is placed during peak seasons.

COVID-19 Update: We are doing everything we can to protect the well-being and safety of our community as coronavirus (COVID-19) continues to impact the world. Based on CDC guidelines, we have taken precautionary measures to increase the frequency of sanitation in the Atelier and have enforced a social distancing plan. As such, you may experience a longer delay in order processing before your package ships out while we navigate this new normal. We truly appreciate your patience and apologize in advance for any extended wait.

How much is shipping?

Our pieces ship for free!

What happens if my package is lost?

Oh no! We try to avoid mishaps by ensuring the accuracy and clarity of our postal labels. Our shipping carriers work independently from Atelier Enjé to deliver your package; however, we will work together with the shipper to find or replace your package.

If it’s been marked “delivered” and it’s only been one day please be patient! Sometimes the carriers scan it before it gets to you. Keep an eye out during the next few hours!

If the tracking hasn’t been updated in an unusually long time or has never been updated since the shipping date then chances are the package has been lost in transit. Please file a claim with the carrier. If there is no resolution after two weeks please let us know at info@atelierenje.com, and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Custom Orders

How long will my bespoke order take?

Five business days from receipt of order to shipping.

Can I cancel my order?

Unfortunately, we cannot make changes to or cancel an order after it has been submitted.
An item may only be canceled if it is on pre-order and canceled within two weeks of delivery. If you must cancel a pre-ordered item please send an email to info@atelierenje.com with your order number, and we will honor your request.

What do I do if my item is damaged or in need of repair?

Please send a photo to our Customer Experience Team at info@atelierenje.com. Include your order number. We will try to find a solution!

How do I place a bespoke order?

To place a custom order, please identify the item/style number, the fabric you prefer and provide the measurements pertinent to any special sizing you require. Send the information to info@atelierenje.com. Include your contact phone number and the date by which you must receive the item. We will be in touch with you to confirm your order or to ask additional questions in an effort to ensure that you receive exactly the piece you wish to have.